TeamFund Frequently Asked Questions
Considering a TeamFund Fundraiser, but still have questions?
Read through our FAQ to find the answers you need!
General FAQ
- General
- What is TeamFund Fundraising?TeamFund.ca is an online fundraising platform that helps groups raise funds with food in Alberta and Winnipeg.
We work with schools, teams, clubs and non-profits. You do not need to be a non-profit to use TeamFund. We help groups raise funds for any reason and in any season.
With TeamFund, your group can set up an online store where buyers can shop for delicious eats while supporting your cause. Your group earns a portion of profits from each sale!
Orders are then delivered to a single location that is decided beforehand by your group. Your group members will then distribute orders to your buyers on delivery day.
We cater to any size group: teams, clubs, schools, animal rescue, church groups, to large organizations. You do not have to be a non-profit or not-for-profit organization!
- We need to raise money, but don't know where to start?You have come to the right place!
We have helped thousands of groups raise thousands of dollars since 2013!
Most groups do not make decisions alone: they vote by committee or with their parents on the team. The best part: we are here for you every step of the way.
Whether you’re a seasoned fundraising coordinator or just getting started with fundraising, we can help you decide the best strategy for your group to raise the most (and even split profits between members) with our delicious fundraising products.
Be sure to get the information you need before you go:
Download a Fundraising Package Here
- We need to keep track of sales and profits per person - do you track that?Yes! TeamFund keeps track of sales and profits per individual seller.
We handle the logistics so you can focus on engaging with your community.
You can access your reports anytime to balance your books or check in on your progress!
- How much can we earn from a TeamFund Fundraiser?You will earn an average of 20% from all sales per TeamFund Fundraiser.
Each vendor has their own profit margins. Be sure to read through the packages and products available in your area to see what you can earn!
>> Find Fundraisers in Your Location
Be sure to get all the information you need before you go:
Download a Fundraising Package
(This is your best place to start!)
- Our group prefers to split profits based on individual sales - is this an issue?We keep track of sales & profits per player/member/student or whomever you need to keep track of so you can split the profits and give back to your group!
How you decide to divide your profits is entirely up to you: you can pool your profits into one or split profits based on individual sales. We payout one single amount in the end, and you can keep track of individual profits with our reports, which you can access at any time!
Be sure to get all the information you need to share with your committee:
Download a Fundraising Package here
- Where can you deliver to? Do you deliver to my area?TeamFund delivers to Alberta-wide, bordering towns in BC, Manitoba, Saskatchewan, Yukon, NWT, and new to the Maritimes Aug 2025. Check back often for updates to new areas.
We deliver to 8 provinces, large cities, and small rural towns.
View our Delivery Locations page for up-to-date
info.Be sure to get all the information you need for your group:
Download a Fundraising Package here
- Cancelling a CampaignIf your campaign doesn’t have 25 items sold for any vendor, TeamFund reserves the right to refund your buyers and cancel the delivery for that vendor. We will give you notice beforehand.
- I want to refund, edit, change my order, I ordered the wrong item or cancel my order.
All orders are considered final sale, even if your fundraiser has not yet ended.
Please take a moment to carefully review your order before submitting payment.The checkmark at checkout is provided so you can double-check that everything is correct.
Because of how our payment processor (PayPal, including Visa and Mastercard) works, any refund processed at our discretion will have a 4% fee deducted. Unfortunately, as a small business, we cannot absorb these costs.
TeamFund is unable to edit, exchange, or change orders once they are placed without applying this 4% fee.
We truly appreciate your understanding and support in helping us keep fundraisers running smoothly.
Want a refund during a running campaign? Email us: mailto: info@teamfund.ca Have your order number ready.
- Delivery Questions
- Where can you deliver to? Do you deliver to my area?TeamFund delivers to Alberta-wide, bordering towns in BC, Manitoba, Saskatchewan, Yukon, NWT, and new to the Maritimes Aug 2025. Check back often for updates to new areas.
We deliver to 8 provinces, large cities, and small rural towns.
View our Delivery Locations page for up-to-date
info.Be sure to get all the information you need for your group:
Download a Fundraising Package here
- How do we get our orders? How does delivery happen?TeamFund will deliver your entire order to your pre-determined location and agreed-upon date and time.
The driver will meet you on-site with the same packing slip as you have. The driver will arrive about one hour before your seller pick-up time. They will unload your products, and during that time, you and your volunteers will inventory the products and assemble the orders per the seller summaries.
You are responsible for providing volunteers and a location that can be safely accessed by the driver. Drivers WILL NOT enter buildings; if you want to do your seller pick up inside, your volunteers can move the products.
We STRONGLY suggest doing your pick-up outside for safety, ease and less work.
Read the step-by-step process for distribution and seller pick-up day here.
- What type of location can you deliver to?
Most of our deliveries out of town are made with refrigerated semi-trucks, which can be challenging to maneuver in residential areas. They are also much heavier than other trucks, so there are limitations.
Choose a location with a large parking lot that gives our driver and truck room to turn around in: such as a commercial address, schools, arenas, churches, or business locations.
Local bylaws and weight restrictions in many residential areas prohibit us from entering.
NOTE: Due to insurance, equipment, and restrictions, the drivers are ONLY responsible for delivering the items to your location. They are not responsible for entering buildings or facilities. You are responsible for providing volunteers to help bring the order inside, should you wish.
- Products
- Can products change from time to time?Yes, our products can change over time.
We like to keep our products list fresh and curate new and in-demand products regularly.
We keep the bestsellers and tend to remove products that aren’t popular so that you can raise more with the most delicious options!
- Can prices fluctuate from fundraiser to fundraiser?Yes, prices may fluctuate from fundraiser to fundraiser. We try our hardest to keep stable pricing, but groceries go up and down, and we have to keep up.
For the most part, we are able to keep our prices stable because we source right from the supplier to skip the “middle-man.”
In saying that, once a campaign begins, prices will not change during your fundraiser.
- Where can I find cooking instructions?Not sure how to cook something you ordered from a TeamFund fundraiser?
Please visit our cooking instructions page for more information.
Don’t see the product you’re looking for? Send us an email at info@teamfund.ca and we will work on adding the product to this page!
- Payments and Fees
- How much does TeamFund cost? Are there any upfront costs or fees?TeamFund is free! There are no upfront costs or inventory to carry. You keep your profits or commissions earned on every sale.
We waive delivery fees based on locations and number of boxes sold. Find your delivery zone here.
Based on your delivery zone, there is a $2-$3 processing fee per order.
We do charge a Fulfillment Fee-this is per box or item sold. This is paid for by the buyer, not the group and does not impact your profits.
The Fulfillment Fee is a mandatory per-item charge that covers the full cost of preparing, labeling, and delivering your order. This includes the manual labeling of each individual box and the transportation required to get your products from our distribution center to your group.
Because delivery costs vary depending on your location, the fulfillment fee may differ by region. This fee ensures every order is correctly packed and shipped—regardless of distance—and helps us maintain accurate, timely, and efficient delivery for all campaigns.
- Are there any minimum of items sold or delivery fees on a fundraiser?Updated: June 2024: Delivery fees and minimums are based on delivery location ZONES.
We ship from three distribution centers: Calgary, Edmonton, and Winnipeg. The further away your location from the distribution center, the higher the minimum to waive the delivery fee.
Review your zone here.
Be sure to get all the information you need to share with your group:
Download a Fundraising Package here
- What types of payments do you accept?Once your TeamFund fundraiser is live, you will receive a link to your online store where supporters can place their orders and share the link to promote your fundraiser.
Orders placed on our online store can be paid for with the following payment methods:
- Paypal
- Visa
- Mastercard
- Visa Debit
- How does our group get paid and get our profits?One to 10 days after your campaign is delivered, we will mail or e-transfer your profits to you. Note that the preferred method of payment is E-Transfer.
Log in to your dashboard to see the date that we paid your group.
P.S.: To expedite the payment process, please complete our Organizer Feedback Form, which will be emailed to you on the same day as your delivery. The feedback form ensures that all labels were on, the vendors were on time, and no products were missed.
- Are there any additional fees?
There are no fees to get started – any group can sign up anytime!
Effective June 1, 2024, all ZONES will incur an additional fuel surcharge (now referred to as a Fulfilment fee) per item upon checkout. The Fulfillment Fee is a mandatory per-item charge that covers the full cost of preparing, labeling, and delivering your order. This includes the manual labelling of each box and the transportation required to get your products from our distribution center to your group.
Due to varying delivery costs based on your location, the fulfillment fee may differ by region. This fee ensures every order is correctly packed and shipped—regardless of distance—and helps us maintain accurate, timely, and efficient delivery for all campaigns.
This fee ranges from $0.25 to $1.80+ per item sold. Subject to change at anytime. This is so we don’t just up the price of the product.
- Do you apply GST to prices?
All of the items we sell are groceries and therefore zero-rated tax items (0% GST/HST) in Canada. Since people require these daily, it is important to keep them as affordable as possible!
*You may see a processing or delivery fee based on the number of items purchased to offset costs for delivery and payment processing.
- My Orders
- How do I know who has purchased from me?When you share your fundraising link and a supporter places an order, you can see it in the “My Orders” tab in your fundraiser portal.
You will also receive a full summary when the fundraiser ends!
- How do we get orders to our buyers?A delivery day and location will be decided. This is typically about 10 days after your fundraiser end date.
Sellers are responsible for arranging to meet their supporters / buyers.
*Buyers are not notified to show up at sellers pickup. Sellers can meet their buyers on location, but buyers will not meet the organizer to pick up their own products.
- Contact TeamFund
- General Inquiries
- Looking for fundraising info?: View all our fundraisers here: teamfund.ca/locations
- Have a general question?: send us an email at info@teamfund.ca
- Complaints and Inquiries
Important: Product Inspection and Complaint Process
Please inspect your product immediately upon delivery to ensure it meets quality expectations.⚠️ DO NOT DISCARD ANY PRODUCTS AND MAKE SURE TO TAKE PHOTOS OF ANY ISSUES.
Reporting an Issue
If you have concerns about a product you received, you must contact TeamFund within four (4) days of delivery. We are unable to process any complaints submitted after this window
To report an issue, email info@teamfund.ca with:
1. Order number (begins with “R”) and the email address used for the order
2. Photos of the outer box, including all labels and stickers (this is required for traceability)
3. Photos of the affected product showing the issue clearly
4. A brief description of the problem so we can coordinate with the appropriate vendor
🚫 Do not discard the product. We cannot replace items that are no longer in your possession.
Please note the following conditions:
We can only work directly with the original buyer, not third parties or supporters.
Because TeamFund is a fundraising platform and groups earn profits from each sale, we can only offer replacements—no refunds.
Do not contact vendors directly. All transactions are processed through TeamFund, and vendors will refer you back to us.
No exchanges or replacements can be offered after 4 days from delivery.
TeamFund is not responsible for any issues arising from improper storage or mishandling after delivery. All orders are delivered via refrigerated trucks and comply with CFIA standards.
- Vendor InquiriesWe appreciate your interest in partnering with TeamFund! We are not accepting new vendors at this time.
Please direct any further questions to info@teamfund.ca
- Managing Sellers & Orders
- I want to refund, edit, change my order, I ordered the wrong item or cancel my order.
All orders are considered final sale, even if your fundraiser has not yet ended.
Please take a moment to carefully review your order before submitting payment.The checkmark at checkout is provided so you can double-check that everything is correct.
Because of how our payment processor (PayPal, including Visa and Mastercard) works, any refund processed at our discretion will have a 4% fee deducted. Unfortunately, as a small business, we cannot absorb these costs.
TeamFund is unable to edit, exchange, or change orders once they are placed without applying this 4% fee.
We truly appreciate your understanding and support in helping us keep fundraisers running smoothly.
Want a refund during a running campaign? Email us: mailto: info@teamfund.ca Have your order number ready.
- Seller FAQ
- I want to refund, edit, change my order, I ordered the wrong item or cancel my order.
All orders are considered final sale, even if your fundraiser has not yet ended.
Please take a moment to carefully review your order before submitting payment.The checkmark at checkout is provided so you can double-check that everything is correct.
Because of how our payment processor (PayPal, including Visa and Mastercard) works, any refund processed at our discretion will have a 4% fee deducted. Unfortunately, as a small business, we cannot absorb these costs.
TeamFund is unable to edit, exchange, or change orders once they are placed without applying this 4% fee.
We truly appreciate your understanding and support in helping us keep fundraisers running smoothly.
Want a refund during a running campaign? Email us: mailto: info@teamfund.ca Have your order number ready.
Still have questions?
We are here for you every step of the way.
If you can’t find the answer you’re looking for, please email info@teamfund.ca and we will get back to you ASAP!