Seller FAQ’s

Click JOIN OUR FUNDRAISER

Want to add a child to the campaign / invite friends to support you? (track profits + share a personal link)

Choose “Add a child to this fundraiser” – orange button

Want to place a personal order? (general fund)

Click “I am placing a personal order” – purple button

Joined as a seller by mistake or need to change who an order supports? 

Contact the fundraising organizer to request they move the order / remove the seller.

• Anyone who places an order with your personal link will have an order under you.
• You can track all your orders and profits in your “My Orders” tab.

1. Log in to your Seller Dashboard
2. Click your account icon (top right) and select My Account
3. Click the edit icon
4. You will see your name and email: Click into the box to edit
5. Select Update to save your changes

NOTE: For safety and security reasons, we do not display the children’s names anywhere. Adding names under “Children” is used for organizational purposes only.

Want your campaign page to show your child’s name instead of yours? Update the Name field in My Account using the above steps.

Need to add or edit a child’s name? Visit this FAQ

1. Contact your organizer by going to the “My Orders” tab and clicking on Contact Organizer.
2. Email them with the order number or contact info of the buyer you wish to have moved.
3. The organizer can see all the orders placed on the fundraiser, so giving them as much information as you can like the buyer’s name & order number to helps speed things up.

**You are responsible for all orders in your “My Orders” tab.

1. Visit the “My Orders” tab
2. Click on Contact Organizer.

You can download and print a paper order form by heading to your MY ORDERS Tab and clicking DOWNLOAD ORDER FORM. This will generate a personal order form with your name and all details.

• Note that there will also be a QR code so your buyers can scan and make a purchase on the spot under your name!
• This is ideal for parents with children wanting to sell door-to-door or with family.
• When you are done collecting paper orders, you can place the orders in your MY ORDERS tabs and click QUICK ORDER.
• Make sure to use the supporters name, you pay for the order and they pay you back.

Once your fundraising campaign ends, you will be emailed a seller report and your pickup code. You will tell the organizer that code when you arrive at the pickup location and time to receive your order.

You will be emailed three times as a reminder as well.

**You will need your seller pick-up code: display it on your phone at pick-up time.

Login here: fundraisers.myteamfund.ca

1. Most effective and likely to work immediately: Clear your cache and cookies on your browser. (You can google how to do that, as there are so many different browser types!)
2. Try to place an order from another device where you may not have ever used Paypal In the past.

This issue can happen when the buyer likely had a Paypal account at some point and their device or computer “remembers” that — so it defaults to trying to get you to use Paypal.

NOTE: Adding or editing a childs name will not change the name shown on your campaign page. This feature is used for organizational purposes to keep track of funds raised per child.

To update your campaign display name, visit this FAQ

How do I add or edit a childs name?

1. Log in to your Seller Dashboard
2. Select the Account Icon in the top right
3. Click “Children”

• To Add a Child: Enter their first and last name on the lefthand side and press “Add Child” to save your changes

• To Edit a Child’s Name: Click on the purple edit icon, change the name, and then click “Update” to save your changes

To find your personal link, make sure you have joined the fundraiser .

1. Log in to your account and click “Invite Supporters”
2. Click “Copy” next to your personal link
3. Share with friends, family or on your social media!

You can also send the link directly to supporters:

• Email: Type their email into the box and click “Send Email Invite”
• Text: Type their phone number in the box and click “Send Text Invite”

Did your supporter join as a seller by mistake?
Contact the fundraising organizer to request they move the order to your name + remove them as a seller. 

All orders are considered final sale, even if your fundraiser has not yet ended.
Please take a moment to carefully review your order before submitting payment.

The checkmark at checkout is provided so you can double-check that everything is correct.

Because of how our payment processor (PayPal, including Visa and Mastercard) works, any refund processed at our discretion will have a 4% fee deducted. Unfortunately, as a small business, we cannot absorb these costs.

TeamFund is unable to edit, exchange, or change orders once they are placed without applying this 4% fee.

We truly appreciate your understanding and support in helping us keep fundraisers running smoothly.

Want a refund during a running campaign? Email us: mailto: info@teamfund.ca Have your order number ready.

NOTE: Adding or editing a childs name will not change the name shown on your campaign page. This feature is used for organizational purposes to keep track of funds raised per child.

To update your campaign display name, visit this FAQ

How do I add or edit a childs name?

1. Log in to your Seller Dashboard
2. Select the Account Icon in the top right
3. Click “Children”

• To Add a Child: Enter their first and last name on the lefthand side and press “Add Child” to save your changes

• To Edit a Child’s Name: Click on the purple edit icon, change the name, and then click “Update” to save your changes

Important: Product Inspection and Complaint Process