TeamFund Frequently Asked Questions

We work with schools, teams, clubs and non-profits. You do not need to be a non-profit to use TeamFund. We help groups raise funds for any reason and in any season.

> View all locations here

With TeamFund, your group can set up an online store where buyers can shop for delicious eats while supporting your cause. Your group earns a portion of profits from each sale!

Orders are then delivered to a single location that is decided beforehand by your group. Your group members will then distribute orders to your buyers on delivery day.

We cater to any size group: teams, clubs, schools, animal rescue, church groups, to large organizations. You do not have to be a non-profit or not-for-profit organization!

We have helped thousands of groups raise thousands of dollars since 2013!

Most groups do not make decisions alone: they vote by committee or with their parents on the team. The best part: we are here for you every step of the way.

Whether you’re a seasoned fundraising coordinator or just getting started with fundraising, we can help you decide the best strategy for your group to raise the most (and even split profits between members) with our delicious fundraising products.

Be sure to get the information you need before you go:

Download a Fundraising Package Here 

We handle the logistics so you can focus on engaging with your community.

You can access your reports anytime to balance your books or check in on your progress!

Each vendor has their own profit margins. Be sure to read through the packages and products available in your area to see what you can earn!

>> Find Fundraisers in Your Location 

Be sure to get all the information you need before you go: 

Download a Fundraising Package

(This is your best place to start!)

How you decide to divide your profits is entirely up to you: you can pool your profits into one or split profits based on individual sales. We payout one single amount in the end, and you can keep track of individual profits with our reports, which you can access at any time!

Be sure to get all the information you need to share with your committee:

Download a Fundraising Package here

The vendors are alerted and will start making all the products.

You will receive a complete and accurate summary of your profits and sales within your reports, which you can view at any time.

The day after your fundraiser, we will mail over your funds!

We deliver to 6 provinces, large cities, and small rural towns. 

View our Delivery Locations page for up-to-date info.

Be sure to get all the information you need for your group: 

Download a Fundraising Package here

All orders are a final sale even if the fundraiser hasn’t ended. 

TeamFund cannot edit, exchange, or change any order. Please ensure your order is correct BEFORE placing and paying for it. 

The checkmark is in place to allow you to review the order.

Please note: a 4% fee will be withheld from your order if we refund it at our discretion. Paypal (our credit card processor, including Visa and Mastercard) charges TeamFund 4% for any refund. As a small business, we are not able to sustain these costs.

Thank you for your understanding

We deliver to 6 provinces, large cities, and small rural towns. 

View our Delivery Locations page for up-to-date info.

Be sure to get all the information you need for your group: 

Download a Fundraising Package here

The driver will meet you on-site with the same packing slip as you have. The driver will arrive about one hour before your seller pick-up time. They will unload your products, and during that time, you and your volunteers will inventory the products and assemble the orders per the seller summaries.

You are responsible for providing volunteers and a location that can be safely accessed by the driver. Drivers WILL NOT enter buildings; if you want to do your seller pick up inside, your volunteers can move the products.

We STRONGLY suggest doing your pick-up outside for safety, ease and less work.

Read the step-by-step process for distribution and seller pick-up day here.

Most of our deliveries out of town are made with refrigerated semi-trucks, which can be challenging to maneuver in residential areas. They are also much heavier than other trucks, so there are limitations.

Choose a location with a large parking lot that gives our driver and truck room to turn around in: such as a commercial address, schools, arenas, churches, or business locations.

Local bylaws and weight restrictions in many residential areas prohibit us from entering.

NOTE: Due to insurance, equipment, and restrictions, the drivers are ONLY responsible for delivering the items to your location. They are not responsible for entering buildings or facilities. You are responsible for providing volunteers to help bring the order inside, should you wish.

We like to keep our products list fresh and curate new and in-demand products regularly.

We keep the bestsellers and tend to remove products that aren’t popular so that you can raise more with the most delicious options!

For the most part, we are able to keep our prices stable because we source right from the supplier to skip the “middle-man.”

In saying that, once a campaign begins, prices will not change during your fundraiser.

We waive delivery fees based on locations and number of boxes sold.

Based on your delivery zone, there is a $2-$3 processing fee per order.

Some delivery areas over 150KM + from one of our distribution centers (Calgary, Edmonton and Winnipeg)  will have a fuel surcharge per box ranging from $.25 to $.55 to help with rising delivery fee costs (New from June 2024).

Find your delivery zone here.

We ship from three distribution centers: Calgary, Edmonton, and Winnipeg. The further away your location from the distribution center, the higher the minimum to waive the delivery fee.

Review your zone here.

Be sure to get all the information you need to share with your group: 

Download a Fundraising Package here

Orders placed on our online store can be paid for with the following payment methods:

• Paypal
• Visa
• Mastercard
• Visa Debit

There are no fees to get started – any group can sign up at any time!

Effective June 1, 2024 there will be an additional fuel surcharge per item upon checkout. This fuel surcharge does not come out of profits, rather from the buyer. Note that this charge only affects groups outside of Zone 1.

Find your zone in your dashboard.

This fee ranges from $0.25 to $0.65 per item sold.

All of the items we sell are groceries and therefore zero-rated tax items (0% GST/HST) in Canada. Since people require these daily, it is important to keep them as affordable as possible!

*You may see a processing or delivery fee based on the number of items purchased to offset costs for delivery and payment processing.

You will also receive a full summary when the fundraiser ends!

Sellers are responsible for arranging to meet their supporters / buyers.

*Buyers are not notified to show up at sellers pickup. Sellers can meet their buyers on location, but buyers will not meet the organizer to pick up their own products.

• Looking for fundraising info?: View all our fundraisers here: teamfund.ca/locations
• Have a general question?: send us an email at info@teamfund.ca

Are you concerned about a product you purchased within seven (4) days? If a buyer or supporter has a complaint, they MUST contact TeamFund within 4 days of delivery. 

All orders are a final sale even if the fundraiser hasn’t ended. 

TeamFund cannot edit, exchange, or change any order. Please ensure your order is correct BEFORE placing and paying for it. 

The checkmark is in place to allow you to review the order.

Please note: a 4% fee will be withheld from your order if we refund it at our discretion. Paypal (our credit card processor, including Visa and Mastercard) charges TeamFund 4% for any refund. As a small business, we are not able to sustain these costs.

Thank you for your understanding