Use the TeamFund Template email in your PROMOTE YOUR FUNDRAISER tab in your dashboard.

1. Log in to your Current Fundraiser Dashboard
2. Head over to Promote My Fundraiser
3. Copy and paste the email

TIP:  DO NOT send fundraising info within your newsletter: the information will likely be buried, reducing your chance of success.

**You can use the poster and social media icon in your newsletter to attract sellers, but it’s best to send a separate email to inform everyone of your fundraising efforts outside of your newsletter.

Share your Fundraising Group Link on your social channels!

PRO TIP: Add your group link into your Instagram bio (you can add multiple links now!); this makes it easy for buyers and sellers to join your fundraiser. This works like a charm!

**Feel free to use the social media image provided in your dashboard under PROMOTE YOUR FUNDRAISER.

Still feeling lost when it comes to social media? Read our blog all about promoting a fundraiser on social media for more tips!

Share the group link and get to know people in your community.  More people means more sales and more profits.

Not part of Facebook groups?

You 100% SHOULD be. Even as a school, local dance studio, hockey team or any type of group: people in your community care, unlike people outside your community!

Since 2020, this has been the fastest way to capture new sales in a new audience.

The people part of these groups are often future or past members, care about their community and are likely to be connected. Don’t be shy!

Facebook has recently created the New Pages Experience; this means that you can interact in these groups with the Facebook page for your school, club, team, or non-profit. Adding your name to the end of any comments, posts, or other interactions you make within the community can also make your group’s page seem less face-less!

Social media is fleeting, and people are online on different days and times. Posting several times at different time slots can help maximize your reach on social media!

You can also change up your messaging slightly in each email or post to see if it helps get more people on board!

PRO TIP: Use Facebook & Instagram STORIES as well. You can use the “Sticker” feature on Instagram to add your fundraising link directly to your stories. 

1. Add the TeamFund logo and a short blurb, and link them to your fundraiser
2. OR create your own post for your school, sports club, non-profit, or TeamSnap website.

The idea is to share this information to ALL the places your parents or sellers regularly visit!

Not every school will allow printing, but those that do, find it to be effective!

So switch it up!

Send emails during the week and social media at various times.

We suggest sending emails at 7 pm or 7 am. Afternoons typically aren’t effective.

Sellers and supporters will see it, so keep it short and give people a reason to buy.

**NOTE: You can NOT edit the goal or delivery location. If you wish to change these, please send an email to info@teamfund.ca

Here are some examples:

• “Support our Dolphin Swim Club by Filling Your Freezers”
• “Support our Soccer team as we raise funds for two out-of-town tournaments.”

We also have a blog post all about telling your story that you can read here.  

To edit your message:

• Login to your dashboard here.
• Find Current Fundraisers
• Click on Campaign Details and Edit
• Click UPDATE  at the bottom

1. Login to your dashboard here.
2. Find Current Campaign
3. Click on Campaign Details
4. You will see in grey your official start and end date (See Below)
5. Delivery Date and Time are also posted along with Seller pick up time (See Below)
6. All depending on the size of your order, delivery is about 45 mins before Seller Pick Up time to ensure you have enough time to get organized with your volunteers

NOTE: You are not able to make edits to these dates and times after signing up. 

CHANGING YOUR START & END DATES:

CHANGING YOUR DELIVERY & PICKUP DATES:

1. Login to your dashboard here.
2. Find Completed Campaigns
3. View any past campaign that you ran in this section!

Promoting your campaign is a critical step and must be done right to ensure success.

If you’re looking for some help, TeamFund provides posters, social media posts, and email templates that you can use during your fundraising campaign!

Here is how you can find these helpful marketing materials:

1. Login to your dashboard here.
2. Click on PROMOTE MY CAMPAIGN
3. Follow the email and use the social media icon if needed.

You can view your reports anytime during or when the fundraiser ends and even export them in PDF or Excel.

This is great to share with your committee.

Here is how to track each seller and their profits:

1. Login to your dashboard here.
2. Find current or closed fundraisers.
3. Scroll down to Important Shortcuts
4. Click Reports
5. View and export Campaign Summary if you are looking to allocate profits to specific players
6. View the Final Report anytime the fundraiser has ended!

From there, you can view any reports you would like:

Many groups don’t have the information when they sign up, so it’s OK to update it later. To edit, or update your profit details:

1. Login to your organizer dashboard
2. Click on Campaign Details
3. Scroll down to PROFIT CHEQUE DETAILS
4. Click on E-transfer or Cheque details
5. Don’t forget to click the UPDATE button at the bottom
6. 

To do so:

• Login to your dashboard here
• Find Current Fundraiser
• Scroll down to Important Shortcuts
• Click Recent Orders to see details on transactions

• Click in Recent Sellers to view anyone that has joined the fundraiser

If they do not place an order, the organizer can quickly delete them so they can use the correct seller link. If they have already placed an order, you must MOVE it first. (See MOVING AN ORDER FAQ-do that FIRST and then delete them)

You can always see who has registered in your VIEW SELLERS shortcut.

Removing or deleting a seller who does not wish to join the fundraiser after they have joined:

1. Login to your dashboard here.
2. Find Current Fundraiser
3. Scroll down to Important Shortcuts
4. Click Recent Sellers
5. Click on the RED X on the right of their name. (See image below)

* Note that this can only be done if they do not have orders.

Deleting them means they will no longer get our emails for this fundraiser.

You can move an order from one seller to another or another child when the fundraiser is running.

1.  Log in to your dashboard here
2. Scroll and Click on Recent Orders
3. Find the order you want to edit
4. Click on the three dots on the right side to make the change.
5. Choose the new seller you want to move it to
6. Hit UPDATE below
7. **Note that you can only do this when the fundraiser is running. Once it’s closed, orders are not able to be moved.

All orders are a final sale even if the fundraiser hasn’t ended. 

TeamFund cannot edit, exchange, or change any order. Please ensure your order is correct BEFORE placing and paying for it. 

The checkmark is in place to allow you to review the order.

Please note: a 4% fee will be withheld from your order if we refund it at our discretion. Paypal (our credit card processor, including Visa and Mastercard) charges TeamFund 4% for any refund. As a small business, we are not able to sustain these costs.

Thank you for your understanding

1. 1. Join the campaign as a seller

1. 1. Click on MY ORDERS at the top

1. 1. DOWNLOAD order form

1. 1. PRINT and collect sales

1. 1. Place a QUICK ORDER on behalf of the supporters and collect funds from supporters.

We have a detailed process to ensure you have a smooth pick-up and have the right people to make it quick and efficient.

View more info here >

Orders placed on our online store can be paid for with the following payment methods:

• Paypal
• Visa
• Mastercard
• Visa Debit

There are no fees to get started – any group can sign up at any time!

Effective June 1, 2024 there will be an additional fuel surcharge per item upon checkout. This fuel surcharge does not come out of profits, rather from the buyer. Note that this charge only affects groups outside of Zone 1.

Find your zone in your dashboard.

This fee ranges from $0.25 to $0.65 per item sold.

We offer free delivery to all of our groups with a minimum number of items sold within your delivery zone. Your delivery zone and minimums are posted in your dashboard.

You can find more information on delivery zones HERE.

All of the items we sell are groceries and therefore zero-rated tax items (0% GST/HST) in Canada. Since people require these daily, it is important to keep them as affordable as possible!

*You may see a processing or delivery fee based on the number of items purchased to offset costs for delivery and payment processing.

Are you concerned about a product you purchased within seven (4) days? If a buyer or supporter has a complaint, they MUST contact TeamFund within 4 days of delivery.