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TeamFund Frequently Asked Questions

Considering a TeamFund Fundraiser, but still have questions? 

Read through our FAQ to find the answers you need!

General FAQ

  • TeamFund Fundraising is “Canada’s #1 food fundraising platform”! We help schools, sports teams, clubs, and organizations across Canada raise money through online food fundraisers.

    We make fundraising simple with an easy-to-share online store, high-quality food products people actually want to buy, and delivery support across Western Canada and the Maritimes.

    We currently deliver to hundreds of communities across:

    • Alberta
    • Saskatchewan
    • British Columbia
    • Manitoba
    • Yukon
    • Northwest Territories
    • Nova Scotia
    • New Brunswick

    → > View all locations here

    Whether you’re fundraising for travel, equipment, competitions, programs, uniforms, or special projects, TeamFund helps groups raise more with less work.

    Unlike traditional fundraising, there’s:

    • No door-to-door selling
    • No paper order forms
    • No collecting cash
    • No complicated setup

    Your supporters order online, your group earns a portion of every sale, and we help coordinate delivery to your chosen pickup location.

    TeamFund works with:

    • Schools & school councils
    • Sports teams
    • Dance & cheer clubs
    • Non-profits & community groups
    • Animal rescues
    • Churches & youth organizations
    • And many other local groups

    You do not need to be a registered non-profit to fundraise with TeamFund.

    From setup to delivery day, we make fundraising easier, more organized, and more profitable for your group.

  • Yes. TeamFund is designed for groups that want a simple, organized way to raise money without paper order forms, collecting cash, or managing inventory.

    Since 2013, we’ve helped thousands of groups run successful food fundraisers. We’ll help you understand your product options, delivery location, timeline, and how to share your fundraiser with your group.

    Whether you’re a first-time organizer or an experienced fundraising coordinator, we make the process clear from setup to delivery day.

    Download a Fundraising Package Here 

  • Yes. TeamFund tracks sales and profits by individual seller, player, student, or member in REAL TIME.

    This makes it easier to see who sold what, how much each person raised, and how profits can be divided if your group chooses to split earnings individually. You can access reports during and after your campaign.

    Plus,  we will give you an exportable report in CSV or PDF to allocate funds to the correct seller.

  • You will earn an average of 20% from all sales per TeamFund Fundraiser. 

    Each vendor has their own profit margins. Be sure to read through the packages and products available in your area to see what you can earn!

    >> Find Fundraisers in Your Location 

    Be sure to get all the information you need before you go: 

    Download a Fundraising Package

    (This is your best place to start!)

  • We keep track of sales & profits per player/member/student or whomever you need to keep track of so you can split the profits and give back to your group!

    How you decide to divide your profits is entirely up to you: you can pool your profits into one or split profits based on individual sales. We payout one single amount in the end, and you can keep track of individual profits with our reports, which you can access at any time!

    Be sure to get all the information you need to share with your committee:

    Download a Fundraising Package here

  • TeamFund delivers to hundreds of locations across Canada, including large cities and small rural towns in Alberta, British Columbia, Saskatchewan, Manitoba, Nova Scotia, New Brunswick, Yukon, and the Northwest Territories.

    View our Delivery Locations to find out if we deliver to you and view products and pricing for your area.

    Be sure to get all the information you need for your group: Download a Fundraising Package

  • Yes, our products can change over time.

    We like to keep our products list fresh and curate new and in-demand products regularly.

    We keep the bestsellers and tend to remove products that aren’t popular so that you can raise more with the most delicious options!

  • Yes, prices may fluctuate from fundraiser to fundraiser. We try our hardest to keep stable pricing, but groceries go up and down, and we have to keep up.

    For the most part, we are able to keep our prices stable because we source right from the supplier to skip the “middle-man.”

    In saying that, once a campaign begins, prices will not change during your fundraiser.

  • TeamFund is free! There are no upfront costs or inventory to carry. You keep your profits or commissions earned on every sale.

    We waive delivery fees based on locations and number of boxes sold. Find your delivery zone here.

    Based on your delivery zone, there is a $2-$3 processing fee per order.

    We do charge a Fulfillment Fee-this is per box or item sold. This is paid for by the buyer, not the group and does not impact your profits.

    The Fulfillment Fee is a mandatory per-item charge that covers the full cost of preparing, labeling, and delivering your order. This includes the manual labeling of each individual box and the transportation required to get your products from our distribution center to your group.

    Because delivery costs vary depending on your location, the fulfillment fee may differ by region. This fee ensures every order is correctly packed and shipped—regardless of distance—and helps us maintain accurate, timely, and efficient delivery for all campaigns.

    Find your delivery zone here.

  • Updated: June 2024: Delivery fees and minimums are based on delivery location ZONES.

    We ship from three distribution centers: Calgary, Edmonton, and Winnipeg. The further away your location from the distribution center, the higher the minimum to waive the delivery fee.

    Review your zone here.

    Be sure to get all the information you need to share with your group: 

    Download a Fundraising Package here

  • Once your TeamFund fundraiser is live, you will receive a link to your online store where supporters can place their orders and share the link to promote your fundraiser.

    Orders placed on our online store can be paid for with the following payment methods:

    • Paypal
    • Visa
    • Mastercard
    • Visa Debit

  • Payments are made 2-4 business days AFTER your delivery has occurred. 

    After your campaign is delivered, we will mail a cheque or make an e-transfer of your profits to you. Note the preferred method of payment is e-transfer. 

    *To view the date we paid your group, Log in to your dashboard.

    P.S. Complete your QR code confirmation (on Final Report) to be put in our queue and prevent payment delays.

    *Resource:  How to update your profit details

  • When you share your fundraising link and a supporter places an order, you can see it in the “My Orders” tab in your fundraiser portal.

    You will also receive a full summary when the fundraiser ends!

  • A delivery day and location will be decided. This is typically about 10 days after your fundraiser end date.

    Sellers are responsible for arranging to meet their supporters / buyers.

    *Buyers are not notified to show up at sellers pickup. Sellers can meet their buyers on location, but buyers will not meet the organizer to pick up their own products.

  • Important: Product Inspection and Complaint Process

    Please inspect your product immediately upon delivery to ensure it meets quality expectations.

    ⚠️ DO NOT DISCARD ANY PRODUCTS

    ⚠️ MAKE SURE TO TAKE AT LEAST 3 PHOTOS FOR YOUR COMPLAINT: (See below for images)

    1. THE EXTERIOR OF THE BOX WITH ALL LABELS FOR TRACEABILITY (THIS MAY BE 2-3 PHOTOS ITSELF)
    2. THE INSIDE OF THE BOX WITH REMAINING PRODUCT 
    3. THE ACTUAL PRODUCT THERE IN AN ISSUE WITH, COOKED OR UNCOOKED

    Reporting an Issue

    If you have concerns about a product you received, you must contact TeamFund within four (4) days of delivery. We are unable to process any complaints submitted after this window.

    To report an issue, email info@teamfund.ca with:

    1. Order number (begins with “R”) and the email address used for the order

    2. Photos of the outer box, including all labels and stickers (this is required for traceability) SEE BELOW FOR IMAGES

    3. Photos of the affected product showing the issue clearly SEE BELOW FOR IMAGES

    4. A brief description of the problem so we can coordinate with the appropriate vendor

    🚫 Do not discard the product. We cannot replace items that are no longer in your possession.

    Please note the following conditions:

    • We can only work directly with the original buyer, not third parties or supporters.

    • Because TeamFund is a fundraising platform and groups earn profits from each sale, we can only offer replacements—no refunds.

    • Do not contact vendors directly. All transactions are processed through TeamFund, and vendors will refer you back to us.

    • No exchanges or replacements can be offered after 4 days from delivery.

    • TeamFund is not responsible for any issues arising from improper storage or mishandling after delivery. All orders are delivered via refrigerated trucks and comply with CFIA standards.

  • TeamFund will work with our vendors to get your entire order delivered to your pre-determined location and agreed-upon date and time. All deliveries are made in a refrigerated truck to ensure your products stay frozen / cold.

    NOTE: Not every space is accessible by our larger trucks. Depending on the truck designated for your delivery, there may be restrictions to where they can stop due to tight spaces. We are not in control of the truck size on any given day.

    Drivers WILL NOT enter buildings due to insurance, equipment, and restrictions. If you want to do your seller pick-up inside, your volunteers will have to move the products. We STRONGLY recommend doing pick-up outside for safety, ease, and less work.

    ⭐️ Read our step-by-step process for Delivery, Distribution, and Seller Pick-Up Day here

  • If your campaign doesn’t have 25 items sold for any vendor, TeamFund reserves the right to refund your buyers and cancel the delivery for that vendor. We will give you notice beforehand.

  • Most of our deliveries out of town are made with refrigerated semi-trucks, which can be challenging to maneuver in residential areas. They are also much heavier than other trucks, so there are limitations.

    Choose a location with a large parking lot that gives our driver and truck room to turn around in: such as a commercial address, schools, arenas, churches, or business locations.

    Local bylaws and weight restrictions in many residential areas prohibit us from entering.

    NOTE: Due to insurance, equipment, and restrictions, the drivers are ONLY responsible for delivering the items to your location. They are not responsible for entering buildings or facilities. You are responsible for providing volunteers to help bring the order inside, should you wish.

  • There are no fees to get started – any group can sign up anytime!

    Effective June 1, 2024, all ZONES will incur an additional fuel surcharge (now referred to as a Fulfilment fee) per item upon checkout. The Fulfillment Fee is a mandatory per-item charge that covers the full cost of preparing, labeling, and delivering your order. This includes the manual labelling of each box and the transportation required to get your products from our distribution center to your group.

    Due to varying delivery costs based on your location, the fulfillment fee may differ by region. This fee ensures every order is correctly packed and shipped—regardless of distance—and helps us maintain accurate, timely, and efficient delivery for all campaigns.

    This fee ranges from $0.25 to $1.80+ per item sold. Subject to change at anytime. This is so we don’t just up the price of the product.

  • All of the items we sell are groceries and therefore zero-rated tax items (0% GST/HST) in Canada. Since people require these daily, it is important to keep them as affordable as possible!

    *You may see a processing or delivery fee based on the number of items purchased to offset costs for delivery and payment processing.

  • Not sure how to cook something you ordered from a TeamFund fundraiser?

    Please visit our cooking instructions page for more information.

    Don’t see the product you’re looking for? Send us an email at info@teamfund.ca and we will work on adding the product to this page!

  • We appreciate your interest in partnering with TeamFund! We are not accepting new vendors at this time.

    Please direct any further questions to info@teamfund.ca

  • TeamFund is unable to edit, exchange, or change orders once they are placed without applying this 4% fee.

    Orders are considered final sale once they are placed.

    Please review your cart carefully before completing checkout. Because TeamFund orders are tied to group fundraising, vendor planning, payment processing, packing, and delivery logistics, we cannot guarantee that orders can be changed, cancelled, exchanged, or refunded after purchase.

    If an exception is approved, payment processor fees may apply and cannot be recovered by TeamFund.

    For help, email info@teamfund.ca. Have your order number ready.

Still have questions?

We are here for you every step of the way.

If you can’t find the answer you’re looking for, please  email info@teamfund.ca and we will get back to you ASAP!